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Temu support by phone, 24/7Temu problem? Phone a person any hour.
Late parcels, refunds, wrong items, charges, coupons, locked accounts. Tell us what happened and we will explain your options and help you prepare your request.
Call us 24/71-888-891-3740Please note
- We are independent. We are not Temu.
- This number reaches us, not Temu.
- We never ask for passwords or codes.
- Any fee is explained before you agree.
We cannot access your Temu account or approve refunds. Only Temu makes those decisions.
Choose your problem
Open the one that fits to see what we cover on a call. Each has its own call button.
My parcel is late or stuck
Temu orders often travel a long way, so tracking can sit unchanged for days, especially around customs and the hand-off to a local carrier.
On the call we cover:
- Reading the latest scan against your delivery window
- Deciding whether the wait is normal
- When to follow up and what to say
It says delivered but I do not have it
A delivered status can appear before the parcel does, or the scan may be wrong. There are sensible things to check before you raise it.
On the call we cover:
- Where to look and who to ask
- How long to wait before acting
- How to describe it clearly
My refund has not arrived
A refund is a chain: request, review, issue, then your bank or wallet posting it. The last link can add days on a card.
On the call we cover:
- Which stage your refund is at
- What proof to keep
- What to say if the expected date has passed
I want to return something
Returns go best when you start from the order page, choose the right reason, pack carefully and keep proof.
On the call we cover:
- Starting the return step by step
- Packing and drop-off tips
- Tracking the refund afterwards
The item is wrong, damaged or not as pictured
A short request with strong evidence is easier to review than a long story.
On the call we cover:
- Which photos and screenshots to take
- How to write the problem in two or three sentences
- What to keep until the case is closed
A charge looks wrong
A pending hold can look like a second charge, and one order can show more than one charge when items ship separately.
On the call we cover:
- Pending versus posted charges
- Matching a charge to an order
- When to call your bank instead
A coupon or credit did not work
Codes have conditions such as minimum spend, eligible items and expiry, and some belong to a different account.
On the call we cover:
- Checking the conditions together
- Coupons versus account balance
- What to screenshot before paying
I cannot get into my account
Lockouts are stressful, and scammers target them. A safe reset routine protects you.
On the call we cover:
- Safe reset steps
- What to check after you are back in
- What to do if you see orders you did not place
I want to cancel or change an order
What is possible depends heavily on timing and on whether the order has shipped.
On the call we cover:
- What usually works before processing
- What changes after shipping
- Options when it is too late
Typical stages, at a glance
General guide only. Your order page shows the dates that apply to you.
| Stage | What it usually means | What to check |
|---|---|---|
| Processing | The seller is preparing the item. | Whether the ship-by date has passed. |
| Shipped | A carrier has the parcel. | That a tracking number appears. |
| In transit or customs | The parcel is moving or being checked at a border. Updates may pause. | The delivery window on your order page. |
| Delivered | The carrier recorded delivery. | The delivery location and any photo. |
| Refund issued | The refund has been sent to your payment method or balance. | The amount and the expected date. |
| Refund posted | Your bank or wallet shows the money. | Pending items in your bank app. |
Your Temu call, step by step
Tell us the story
Order number, what you expected and what happened.
See your options
Simplest step first, last resort last.
Prepare your request
Short, clear wording and the right evidence.
Send it to Temu
You submit it yourself from your own account. Call again if you get stuck.
Temu support questions
Are you Temu customer service?
No. We are an independent company with no connection to Temu.
Can you see my Temu order?
No. We only know what you tell us.
Can you get my refund approved?
No. Temu decides. We help you understand your options and ask clearly.
How long does a call take?
That depends on the problem. A prepared caller with the order number to hand usually gets through it faster.
Do I pay for the call?
If a fee applies, we tell you the price before you agree. Nothing is charged without your clear consent.
What should I never tell anyone?
Your password, one-time codes and full card number. That goes for us too.
Independent service
DigiSupportive Help is not Temu and is not affiliated with, endorsed by, or sponsored by Temu. The number on this page connects to us only.