If you have never called a service like ours, here is how it goes.
Before the call
Find your Temu order number and the date you ordered. If an item is the problem, take a few photos. You can tick through the checklist on the Temu support page to make sure you are ready.
When you call
A person answers, day or night. You describe what happened. We ask a few questions, then explain your options in the order we would try them.
Shaping your request
Together we word a short request and decide which evidence to attach. A request with a clear aim and good evidence is easier for anyone to review.
After the call
You send the request to Temu yourself, from your own account. If a screen looks different from what we described, or the situation changes, call again. There is no limit on when.
What we will never do
- Ask for your password or a verification code.
- Pretend to be Temu.
- Promise you a refund.