We want you to know what a call involves before you pick up the phone.
What is free
Every guide in our Help Center, and the checklists on this site, are free to read and use.
What a paid call includes
- Unhurried time to explain your situation.
- A clear, ordered list of options.
- Help wording your request and choosing evidence.
- Follow-up calls about the same problem.
Our prices
The price is explained before you agree to anything. You are never charged without your clear consent.
[Add your actual price list here, for example: first call, follow-up call, and what each includes.]
What we cannot do
- We cannot approve refunds, replacements or order changes. Only Temu can.
- We cannot log in to your account.
- We never ask for passwords, codes or full card numbers.
- We cannot promise a result.