Most charge questions are best raised with the seller first. Sometimes your bank is the right call.
Try the seller first when
- You returned an item and the refund has not appeared by its expected date.
- You canceled an order and still see a charge.
Call your bank when
- A charge matches no order in your account.
- You believe your card was used without permission.
What to prepare
- Dates and amounts from your statement.
- Your order page showing what you bought.
- Screenshots of messages with the seller.
Use the phone number printed on your card, and never share your full card number with callers who contact you first.
Independent guidance. DigiSupportive Help is not Temu. This article is general information, and we cannot make decisions about your orders.